Device Troubleshooting

Troubleshooting Issues Affecting Your Electronic Devices

Signs Something Might Be Wrong

  • Pop-ups saying “You are infected!”
  • Slow performance
  • Apps you don’t recognize
  • Browser opening by itself
  • Battery draining faster than usual

What To Do Immediately

  1. Restart your device.
    This closes suspicious programs.
  2. Run updates:
    • Windows → Settings → Windows Update
    • Mac → System Preferences → Software Update
    • iPhone → Settings → General → Software Update
    • Android → Settings → System → Software Update
  3. Run a security or antivirus scan if available.
  4. Delete unfamiliar apps or browser extensions.
  5. Clear your browser history and cache.
  6. Change important passwords, especially for:
    • Email
    • Bank accounts
    • Shopping accounts

When to Seek Help

Get help from a trusted person or professional if:

  • Problems continue after restarting
  • You see new apps you didn’t install
  • Your accounts show suspicious activity
  • Your device keeps redirecting to strange websites